Our guarantees

We give you a guarantee so you can have peace of mind.

We don’t want our clients to have any concern about our service, our charges or our delivery timescales.

We work very hard to provide, what we hope, is the perfect service. So much so that we offer you the following guarantees:

Fixed fee agreed in advance
No haggling, no uncertainty, no needing to ‘sit down’ when you receive our invoice. Once we have established your requirements we will provide you with a summary of the services we will provide together with a fixed fee.
Delivery date agreed in advance
The summary of the services we provide includes delivery dates for each element; rapid turnaround to meet with your requirements. If we miss the deadline as a direct result of our actions (as opposed to a natural catastrophe), then we will refund 50% of the fee for that service.
If you are not happy with our service
If, after all of our efforts, you are not happy with the service we have provided to you, then we simply ask that you pay what you feel is fair for the work we have undertaken for you.
In addition to our guarantees we provide:
Response within 1 working day to phone calls and emails
A named accountant to look after you
Newsletters, briefings and advice to keep you ahead of the game
In our office or your office or home, we are available to help and advise

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